Teams that stopped losing enquiries to silence
Real businesses using Heroshhi to keep every WhatsApp enquiry owned, answered and followed up. Published with permission, in their own words.
- Skinette Clinic
- Dermatology and hair transplant
- Where leads start
- Meta lead ads, landing on WhatsApp
- Who follows up
- A team of counsellors, each alerted on their own phone
- What changed
- Every enquiry owned and answered
“Every enquiry now has a name against it.”
Dr. Neha YadavSkinette Clinic, dermatology and hair transplant“Almost all our enquiries come from Meta ads and land on WhatsApp. Earlier they sat in one phone, and whoever picked it up decided what happened next. Some patients got a reply in five minutes. Some never got one at all, and we only found out when they'd booked somewhere else.”
“Heroshhi didn't ask us to change how we work. We're still on WhatsApp all day. It just made sure nothing sitting in WhatsApp gets forgotten. My counsellors get an alert on their own phone, and at the end of the day I can see what's still unanswered without asking anyone.”
Before and after
Skinette runs Meta lead ads for skin treatments and hair transplants. Almost every enquiry ends up on WhatsApp.
- Before
- Enquiries came in faster than one person could answer. Some were replied to in minutes, some never, and nobody knew which was which until the patient had booked elsewhere.
- After
- Lead-form enquiries reach Heroshhi from the clinic's Google Sheet every 15 minutes. Each one is assigned, the counsellor is told on their phone, and anything untouched turns red on the dashboard. Follow-up stopped depending on memory.
A day at the clinic
What it looks like from an ad click to a booked appointment.
- Enquiries arrive
Hair transplant and skin enquiries from Meta ads reach Heroshhi from the clinic's sheet. No copying from a spreadsheet.
- Someone owns each one
Every enquiry is assigned to a counsellor, who is alerted on their own phone, not on another dashboard to check.
- The conversation
Every WhatsApp chat sits in one shared inbox, so any counsellor can pick up where another left off, with the full history.
- The end-of-day list
Anything not contacted in time is red. Dr. Yadav sees it without asking anyone for an update.
Bringing patients back
Skinette sends seasonal offers to patients who have visited before: skin boosters around festivals, treatment packages between seasons. One broadcast, from the number patients already know.
- Filtered
- By treatment, department or last visit, so the offer fits the patient.
- Opt-outs kept
- Anyone who replies STOP is left out of every future send, with no list to maintain.
- Replies land in the inbox
- A reply to an offer becomes a live conversation, owned by a counsellor.
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We publish a story only after the customer has read and approved it.
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