Everything Heroshhi does to keep leads moving
A WhatsApp-first CRM for clinics, schools and businesses that sell on WhatsApp. Every enquiry gets an owner, a clock and a next step, and moves through the same six stages until it's a customer, or a clear no.
Every enquiry lands in one place
Wherever a lead starts, it's saved with an owner, the source it came from, and a deadline for the first reply.
One clear stage for every lead
Nobody has to keep it up to date. Heroshhi moves each lead along from what actually happened: the call outcome, the appointment, the payment.
| Stage | What it means | How a lead gets there |
|---|---|---|
| New | Nobody has spoken to them yet. | The lead arrives. Automatic messages, like a welcome or a menu, don't change this. |
| Contacted | Someone on your team reached them. | A call that connected, or a typed reply in a WhatsApp chat. |
| Qualified | They showed real interest. | A call logged as interested or a callback, or an appointment booked. |
| Converted | They became a customer. | A payment recorded, or the lead marked converted. |
| Not qualified | Never a real prospect. | Wrong number, spam, outside your area, or a clear no before showing any interest. |
| Lost | A real prospect who didn't buy. | Dropped after showing interest, or for price, or because they booked elsewhere. |
Built for the work your team does every day
Grouped by the job it does, not by menu. Everything works on a phone as well as a computer.
Following up
Making sure the next step happens, and nothing waits unnoticed.
- Call next lead
- Reps work one lead at a time, most urgent first, with the history and full details a tap away.
- Reply deadlines
- Set how fast new leads must hear back. Miss it, and the owner and you are alerted.
- "How did it go?"
- When an appointment or demo passes, one tap records what happened and the next step.
- Action Center
- Urgent, new and gone-quiet leads, in the order they need attention.
Your own number on the official WhatsApp Business API, with nothing added on top of Meta's rates.
- Team inbox
- Every chat in one place, with photos, files and blue ticks, and who replied shown on each message.
- Templates and broadcasts
- Approved templates, sent to one lead or a filtered list, with delivery and failures tracked.
- Catalogue and orders
- Customers browse your products in the chat and order, with a menu you set up once.
- Appointment reminders
- Reminders before each visit, and a feedback message after.
Automation
The repetitive parts, done the same way every time.
- Workflows
- Welcome new enquiries, ask a question with buttons, tag, and alert the team, step by step.
- Drip sequences
- A series of messages over days, which stops when the lead replies.
- Heroshhi AI
- Answers everyday questions from what you teach it, and hands the chat to a person when it should.
Knowing where you stand
The numbers an owner actually asks about.
- Lead journey
- This period's leads by stage, with Not qualified and Lost shown apart.
- Team activity
- Calls, replies and outcomes per person, and what's still waiting at the end of the day.
- Results sent to Meta
- Qualified, Not Qualified and Lost go back to Meta, so your ads learn which leads were good.
Every lead has an owner from the first second
Choose how new leads are shared out. Whichever you pick, no lead is ever left without someone responsible.
When someone says stop, Heroshhi stops
A reply like STOP or UNSUBSCRIBE marks the contact as opted out straight away, and every message to them is blocked: broadcasts, drip sequences and manual sends.
If they change their mind and send START, they're added back automatically. Every opt-out is logged with the date, the word they used and how it happened, so you always have a clear record.